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Customer Do-Not-Call Notification To address consumer concerns about unwelcome telemarketing calls, the Federal Communications Commission (FCC) and Federal Trade Commission (FTC) have established a national Do-Not-Call Registry. The registry applies to all telemarketers (with the exception of certain non-profit and political organizations) and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is listed on the registry. You can register your phone number for free, and it will remain on the national Do-Not-Call registry until disconnected or you request your number to be removed. Telemarketers have 31 days to stop calling new numbers. The Do-Not-Call Registry will not prevent all unwanted calls. It does not cover the following:
Consumers may register their residential telephone number on the national Do-Not-Call Registry at no cost by telephone or on the Internet. To register by telephone, consumers may call 1-888-382-1222 for TTY call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by Internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be effective three months following your registration. Please be aware that if you have a wireless phone, you may also register the wireless phone number on the registry. Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes
The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022. In order for 988 to work in your area code, 10-digit local dialing must first be implemented. If your area code is included in the list above, you will need to change the way you dial local calls. What will be the new dialing procedure? Who will be affected? When will the change begin? Beginning October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number. Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline. What will you need to do? What will remain the same?
Who may you contact with questions? Current Updates: Once again, XIT has been informed that customers have been receiving emails and phone calls from unknown persons asking them to provide their usernames and passwords. Please remember that no XIT Employee will EVER contact you requesting any of your personal information. This includes usernames, passwords, social security numbers, or any other financial information. If you receive emails like this, delete them immediately. If you receive phone calls, try to get as much information about the calling person as possible and report it to the local authorities. Never give out personal information on an unsolicited phone call or email. No respectable company will ever make requests like these. Thank you,
Customer Care Centers Dalhart – 806-244-3355 Stratford – 806-366-3355 8:00 a.m. to 5:00 p.m. Monday – Friday XIT Communications/ XIT Rural Telephone Coop., Inc. P.O. Box 711 – Mailing Address 12324 US Hwy 87 – Street Address Dalhart, TX 79022 Dalhart – 806-384-3311 Toll Free – 800-232-3312 Internet Tech Support – 833-968-5828 |
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